Help & Support
Contact Us
You can email us at support@boltstreamauto.com. Any questions emailed will be answered in less than 24 hours.
Alternatively, use the live chat on the right-hand side of the screen for immediate assistance.
Delivery & Shipping Times
At BoltStream Auto, we prioritize product integrity above all else. Due to a recent surge in global demand and our commitment to rigorous quality inspections before dispatch, orders typically arrive within 2 to 4 weeks.
Once your order is processed, you will receive a live tracking link to monitor your order every step of the way.
Have a specific deadline? Reach out at support@boltstreamauto.com and we will do our best to provide a precise estimate.
Free Shipping
We believe equipping your garage shouldn't come with hidden costs. We offer free standard shipping on all orders valued at $100 CAD or more.
This service includes full insurance and signature-tracked delivery to ensure your tools and parts arrive safely at your door, no matter where you're wrenching from.
Frequently Asked Questions
How can I contact BoltStream Auto?
You can email us at support@boltstreamauto.com where our team will be happy to help. Any questions emailed will be answered in less than 24 hours.
Do you ship worldwide?
Yes, we ship to customers all over the globe.
Where do you ship from?
We ship directly from our fulfillment center in Hong Kong.
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes or cancellations within 12 hours of ordering. All requests after this time will be denied.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
Orders are processed between Monday and Friday within 1-3 business days and shipped the next day. Please note: We do not ship on weekends.
How long will it take to receive my order?
Due to high demand, orders may take between 2-4 weeks to arrive.
What if I don't receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
Will I be charged with customs and taxes?
Prices are tax-free. You may be liable for import duties and taxes determined by your local customs office upon arrival.
How do I return an item?
Please contact us at support@boltstreamauto.com to begin the return process.
What if the item I received is defective?
Contact us immediately with your order number and clear photos of the damage. We will resolve the case as quickly as possible.
When will I receive my refund?
Refunds are credited to your original payment method within 7-10 business days of receipt of the item.
